AlphaStream is a data company which specialises in personalised data experiences for the financial industry.
At AlphaStream, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect information, what we do with it and what controls you have over your personal information when using our website Alphastream.io or working with us.
We take our duty to process your personal information very seriously.
We may change this document from time to time to reflect the latest view of what we do with your information. Please check back frequently; you will be able to see if changes have been made by the date it was last updated at the end of the document.
Refer to the sections below for more details on how and why we use your personal information:
When you are browsing our website, we have some essential cookies in use, this makes the website work and ensures the security of the website. You can disable these cookies, but it will significantly affect the way the website works for you.
When you contact us via email
When you make an enquiry via email, the information in the email will only be used to respond to your request or question. We try to respond to email queries as promptly as possible, but it can take the team up to 48 hours to respond to email queries especially at busy times, so please be patient with us. Our legal basis for data protection purposes is consent.
When you enquire about or become a Client
When you enquire with us about becoming a Client, we will retain a record of the communication for a period of 12 months. When you become a Client and enter into a contract for services with us, we need to retain your accounts information for a period of seven years in accordance with UK accounting regulations. Throughout your engagement with AlphaStream we will retain notes and records of the services requested and provided. Our legal basis for data protection purposes is contract.
When you schedule a Demo
When you ask to schedule a demo of our software, the information provided is passed to a member of the team who will contact you, usually by phone, to discuss your requirements and understand your needs as well as arrange a date for the demo. This may result in a number of calls to you to make sure that we are clear about your needs and agree a convenient date for the demo. Our legal basis for data protection purposes is contract.
When you start an API trial
When you ask to start an API trial, the information provided is passed to a member of the team who will contact you, usually by phone, to discuss the trial and explain how it will work. We may ask for more information to understand your requirements. Our legal basis for data protection purposes is contract.
When you apply for a job through the careers section on the website
How will we contact you?
Most of the time we will contact you, using your business contact information. We are happy to make sure that we contact you via the easiest method for you, so just let our team know which is the best contact information for you and we’ll update our records. If your contact information changes, please let us know so we can amend our records.
The information we need
AlphaStream is what’s known as the ‘data controller’ of the personal information you provide to us. Your relationship with us determines how much information we collect from you. We will only ever collect the information needed to provide you with advice and services.
We will be very clear with you about the reason for collecting information and how we intend to use, share and store that information at the point we collect it.
Collecting your personal information
We collect personal information about you through a variety of different methods including when you:
- Ask us for more information
- Ask for an API trial
- Arrange a demonstration of the software
- Send us correspondence via email
- Make a job application
- Give us feedback
- Become a client
- Become an employee
We may also gather information about you or your organisation from publicly available information such as:
- Social Media Channels
- LinkedIn Profiles
- Companies House
The Alphastream.io website is not intended for anyone under 16. If you are under 16, please ensure you obtain your parent/guardian’s consent before sending any personal information to AlphaStream.
Where is your information stored?
Wherever possible, all the personal information we process is processed within the UK or the European Economic Area (EEA). Some of our third-party service providers, are based outside the UK or EEA so their processing of your personal information will involve a transfer outside the UK or EEA.
Whenever we transfer your personal information outside of the UK or EEA, we do our best to make sure a similar degree of security of personal information is provided by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information by the European Commission; or
- Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal information the same protection it has in Europe.
If you fail to provide the information requested
If you fail to provide the information requested where we need the personal information for either legal or accounting purposes or to fulfil our contract with you, we may not be able to provide you with our services. Before cancelling your services, we will notify you that you are required to provide the missing information and give you a further reminder before cancellation.
Sharing your information
We use some third parties as part of our business structure, for example MS office, so we may share your information in order to be able to provide you with information or services.
We do not share your information with any other organisations or individuals unless we are obliged to by law, for purposes of national security, taxation and criminal investigations and in the following instances:
- If you have agreed that we may do so
- If we sell the business – the new owner may obtain past Client information. This information would only be used for the same purposes for which it was originally obtained.
- If we run an event in partnership with other named organisations, your details may need to be shared. We will be very clear what will happen to your personal information when you register.
And we will never sell or rent your personal information to other organisations.
Retaining your information
We hold your information only as long as necessary for each reason that we use it. For example, your transaction information when you have been a Client will be held for up to seven years for accounting purposes. During the retention period we ensure the security and integrity of the information. If you wish to know more information about our retention practices, please contact us at info@AlphaStream.io.
What are your rights?
You have a number of rights about how the personal information you provide can be used. These are:
- Transparency over how we use your personal information (right to be informed).
- The ability to request a copy of the information we hold about you, which will be provided to you within one month (right of access).
- Update or amend the information we hold about you if it is wrong (right of rectification).
- Ask us to stop using your information (right to restrict processing).
- Ask us to remove your personal information from our records (right to be ‘forgotten’).
- Object to the processing of your information for marketing purposes (right to object).
- Obtain and reuse your personal information for your own purposes (right to data portability).
- Not be subject to a decision when it is based on automated processing (automated decision making and profiling).
If you wish to raise a complaint about how we have handled your personal information you can contact us and we will investigate the matter. If you are not satisfied with our response or believe we are not processing your personal information in accordance with the law, you may complain to the Information Commissioner’s Office (ICO).
If you would like to know more about your rights under data protection law, you can find out more at the Information Commissioner’s Office website.
How to contact us
Alphastream.IO Limited is a company registered in England and Wales. Registered company number: 09523369 whose registered office is Unit 2 Invicta Park, Sandpit Road, Dartford, England, DA1 5BU.
You can email us at info@AlphaStream.io
Or phone us on 0330 313 1000
Last updated: May 2021